Patch Notes

What changed in the latest patch?

Consult the patch notes !

PC/Mac/Linux

I bought the game off of undertale.com. How do I play it/Why can't I find it?

You should get an email containing a link to download the game. If you don't see it, check your spam. Then try Humble Resender to send the game back to yourself in an email. If you can't see the game, you may have misspelled your email and need to contact me or Humble Support.

I bought the game on undertale.com but I logged into Steam and I can't find it!

When you buy the game on undertale.com, you should (as mentioned in the answer above) get an email with a link to download it. You don't need Steam to play it. However, if you do want to put the game on your Steam account, the download page will have a Steam Code on it that you can redeem like this .

I downloaded the game off of undertale.com and need to download it again because (new computer/I lost it/it got deleted.)

Use Humble Resender to send the game back to yourself in an email.

I bought the Game + Soundtrack bundle on Undertale.com and I downloaded UNDERTALE but can't find the soundtrack.

On the page where you click "Windows" or "Mac" to download the game, next to them is a button that says "Audio" with a music note next to it. You have to click on that one. It is a separate download.

How do I listen to the soundtrack if I bought the game on Steam?

This article from Steam should help you.

Where do I find my UNDERTALE save data on Windows?

1. Type %localappdata% into the navigation bar where it shows the folder names, hit Enter
2. Find the "Undertale" folder

Or if you need step-by-step instructions, please reference this guide .

Where do I find my UNDERTALE save data on macOS?

Please reference this guide .

My game isn't working.

Check the troubleshooting guide ! If it doesn't answer your question, email us !

Will the borders and achievements from the PS4/Vita version eventually be added to the PC/Mac/Linux version?

No plans at this time.

I'm having trouble running UNDERTALE on Linux!

Since Undertale is a 32-bit game, you may need to install 32-bit libraries for Linux. Check this Humble Bundle article for more information.

PlayStation® 4/PlayStation® Vita

Do the PS4 and Vita versions have any new content?

The tutorial frog NPC that talks about pressing F4 to go full-screen has slightly different dialogue now. I apologize to die-hard fans of the tutorial frog.

Did you include Trophies? I love Trophies.

I'm sorry.

You didn’t include Trophies?

No… I… I did. That’s why I’m apologizing.

Will the game support Cross-Buy?

(Staring blankly.)
(Staring blankly.)
(The teleprompter updates.)
Yes! The download version will support Cross-Buy. So if you have a PS4 and a Vita, you only have to buy it once!

Will the Vita version work on the PlayStation TV?

Yes, it sure will!

Will there be a Vita theme?

Sorry, but no.

Physical / Collector's Editions

When and where can I get the Collector's and physical editions?

You can order them from Fangamer now, for PC/Mac/Linux, PS4 and Vita.

Is the locket for sale outside of the Collector's Edition?

No, sorry.

Are the PS4 and Vita physical and Collector's editions eligible for Cross-Buy?

No. The physical editions do not include a digital copy of the game.

Making UNDERTALE

What do you use to make the music?

FL Studio. I often write the melodies and chords using a keyboard first.

What did you use to make the game.

Game Maker Studio.

What did you use to draw the graphics.

MS Paint. Temmie and other artists used GraphicsGale.

iMessage Stickers

I purchased the stickers on iOS 10. How do I use them?

1. From an iMessage, tap the arrow on the left of the entry field, then tap the App Store icon
2. Tap the four ovals in the bottom-left corner of the screen
3. Tap 'UNDERTALE' to begin using your UNDERTALE stickers!

Note: If 'UNDERTALE' does not appear, tap 'Store', then go to the 'Manage' tab and enable 'UNDERTALE' in the list of apps

Other Versions

Will you translate the game to [language].

Currently only a Japanese translation is available .
I understand there are people in every language who would like to play the game.
I will make an announcement if I plan to do a new language.

Will you do a port of the game to Linux.

I did it already! Who are you!?

Will you do a port of the game to consoles/mobile/etc.

I don't know. Please don't email me about this.

TROUBLESHOOTING

If you have trouble downloading the game or need to download it again, try the FAQ first.

OSX

WINDOWS

UNDERTALE / DELTARUNE Merch and Music Licensing Policies

I permit individual fans to sell the following items at cons, subject to the restrictions listed below:

• One-off art commissions of UT characters (online or offline)
• Prints, charms, buttons, keychains, stickers, etc
• Most handmade items
• Undertale zines, fanbooks, doujinshi, etc

Fan merch restrictions:

• You cannot use the UNDERTALE/DELTARUNE logo or put the name UNDERTALE/DELTARUNE on it, as it is trademarked. (Weird, right!?)
• No t-shirts, apparel/clothing*, or machine-made figures or plushes.
• Do not compete with official merch & acknowledge my copyright.
• If necessary, I can halt any unofficial item’s sale.
• If you sell, please have played the game.
• I reserve the right to change these rules.

* Exception: if someone hand-made a few scarves, hats, cosplay, or accessories, it’d probably be OK. But if mass-produced, it could become a problem. When in doubt, if hand-made and few, it’s OK. If mass-produced and machine/factory made, it’s not OK.

If engaging in UNDERTALE activities at a con (selling, cosplaying, etc.), try to be respectful and give a good impression. Overall, UNDERTALE’s had a positive effect on people who have played it. It’d be nice if it could have a positive effect on the rest of the world, too.

---

General Merchandise Rules:

• I license my friends at Fangamer to sell official UT/DR merch. Occasionally we'll collaborate with other companies to sell official merchandise as well (e.g. Nendoroids, gacha toys, etc).
• Aside from this, other companies cannot sell UNDERTALE/DELTARUNE merch of ANY kind without permission.
• No crowdfunding campaigns for UT or DR-related projects.
• Do not sell merch via print on demand services or other large stores.

Regarding Music:

• Please don't re-upload the soundtracks anywhere.
• Please don't use sound effects in your own commercial works, or heavily sample pieces of the songs.
• You can sell your cover songs (no remixes/samples) but please license them appropriately through Materia Music.
• You can make your own sheet music for free, or sell sheet music through ArrangeMe.
• Yes, you can perform UNDERTALE/DELTARUNE music at conventions / at a concert / at your school. If you’re a for-profit venture (e.g. an orchestra or something) you'll need to get licensed.

CONTACT

If the FAQ and Troubleshooting guides couldn't help you, email technical support. Please keep in mind that all e-mails will be answered by Fangamer.

Include the following:

• A description of the problem, what you see on screen, and what happened shortly before you encountered it
• Your operating system (Windows 7/8/10, macOS, Linux, etc.)
• Where you purchased the game from (Steam, Humble Bundle, etc.)

... and send your email to:

undertale

at

fangamer.com

(Ah... were you hoping you could copy and paste it...?)

(Sorry.)

(Life's not that easy.)